REFUND POLICY — ALLEVYA
1. 30-DAY RETURN GUARANTEE
Our policy lasts 30 days. If 30 days have gone by since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, including all accessories, tags, and manuals.
2. NON-RETURNABLE ITEMS
Several types of goods are exempt from being returned:
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Gift cards
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Downloadable software products
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Personal care or hygiene items (if opened or used)
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Custom or personalised goods
To complete your return, we require a receipt or proof of purchase sent to our customer support.
3. RETURN PROCESS
Please do not send your purchase back to the manufacturer. If you need to request a return, follow these steps:
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Contact our support team at allevyacontacto@gmail.com with your order number and photos of the item (if damaged or defective).
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Our customer support team will evaluate your request within 48 business hours and provide you with the correct return shipping address.
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You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
4. REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 to 10 business days.